SHIPPING POLICY

Thank you for visiting and shopping at Own Leather! We pour immense passion and hard work into handcrafting every single piece from our studio at 208 N Division St Apt C, DeRidder, LA 70634.

To help you estimate when your package will arrive, please use this simple formula:

Total Delivery Time = Production Time (3-5 business days) + Shipping Transit Time

1. Shipping Destination Restraints

• Domestic Shipping Only: At this time, Own Leather only ships to addresses within the United States.

• No International Shipping: We currently do not offer shipping or delivery to international destinations outside of the United States. We apologize for any inconvenience this may cause to our global friends.

2. Order Processing & Production Time

• Made-to-Order Handcrafting: Every item is built specifically for you. Hand-cutting, stitching, and applying custom engravings or logos takes 3-5 business days before dispatch.

• Daily Order Cutoff: Orders placed after 4:00 PM CST will begin their processing and production journey on the following business day.

• Changes & Cancellations: Any requests to modify custom designs or shipping addresses must be submitted via email within 24 hours of placing your order. After 24 hours, production begins and changes cannot be made.

3. Shipping Options, Rates & Delivery Times

We ship all packages from our Louisiana workshop via reliable commercial carriers (USPS, UPS, or FedEx).

• Free Shipping Promotion: We are pleased to offer Free Standard Shipping on all orders over $250. This discount is automatically applied at checkout when your order subtotal reaches $250 or more.

• Tracking Your Order: As soon as your order is dispatched, you will receive a shipping confirmation email containing your tracking number. Please allow 24–48 hours for the tracking information to update on the carrier's system.4

4. Shipping Delays & Risk of Loss

• Estimated Transits: All delivery windows provided at checkout are estimates only and are not strictly guaranteed.

• Carrier Delays: Own Leather is not liable for unexpected delivery delays caused by shipping carrier bottlenecks, severe weather, holiday peak volumes, or customs processing for international orders.

• Transfer of Ownership: Once your handcrafted package is transferred to the shipping carrier, the legal title and risk of loss or transit damage pass to you, the buyer.

5. Wrong Addresses & Undeliverable Packages

• Customer Responsibility: Please double-check your shipping address carefully before completing your purchase. We are not responsible if a package is undeliverable due to missing, incorrect, or incomplete address information.

• Reshipping Fees: If a package is returned to our studio by the carrier due to an incorrect address, you will be responsible for the additional shipping costs required to resend the package to your corrected address.

6. Need Assistance?

If your tracking status shows your package has been delayed for an unusual amount of time, or if you have any questions regarding your delivery, please reach out to us:

• Support Email: contact@ownleather.com

• Response Time: We respond to all emails within 12 to 24 hours during our regular working hours (Monday to Friday, 9:00 AM - 5:00 PM CST).